Account & Data Deletion

Request deletion

• Email help@shipsafeoffers.com from the account email with the subject “Data Deletion Request,” or use in-product account settings when available.
• We will verify identity and confirm whether the request covers one user or the organization’s account and data.
• We will delete or de-identify associated personal information within 30 days, except information we must retain for legal, tax, accounting, fraud-prevention, or dispute-resolution reasons.

What is deleted

For a user request, we delete the profile, login, and associated personal information. For a verified organization-level request, we delete the merchant catalog, order, shipment, and personal information we process, subject to any requested export and legal retention requirement.

What may be retained

Billing and transaction records required by law, necessary security logs, legal holds, and aggregated or de-identified information that can no longer identify a person may be retained. If an account was created through a marketplace, subscription cancellation may also need to be completed in that marketplace.