Free audit and shadow pilot
The Protected Offer Audit is free, so there is nothing to cancel or refund. Any paid pilot or performance-based engagement is governed by its written order form; the website’s free 30-day shadow pilot does not create a paid subscription.
Subscriptions
You may cancel a subscription at any time. Cancellation takes effect at the end of the current billing period. Unless required by law or stated differently in an order form, fees already paid are non-refundable and partial billing periods are not prorated.
Managed services and marketplace billing
Monthly managed-service fees cover the month in which they are billed and are non-refundable after the service period begins. If billing is handled through an app marketplace, that marketplace’s billing and refund rules also apply.
How to cancel or question a charge
Email help@shipsafeoffers.com from the account email. Include the company name and the product or service you want to cancel. We will confirm the effective cancellation date and any applicable refund right.