Support channels and hours
Email help@shipsafeoffers.com or call (689) 465-9077. Support hours are Monday–Friday, 10:00 a.m.–4:00 p.m. Eastern Time. You may leave a message anytime. We aim to acknowledge a new request within one business day.
Reliability posture
The Services are designed to fail closed. If a required live rate, cost, approval, or engine connection is unavailable, an offer is withheld rather than computed unsafely. Merchant controls show connection and kill-switch state where applicable.
Availability commitments
The free audit and shadow pilot do not include a public uptime service-level agreement. Any production availability target, maintenance window, response commitment, or service credit must be stated in the customer’s order form or enterprise SLA. No online service can be guaranteed uninterrupted; the Terms contain the applicable disclaimers.